Shipping and Returns Policy for all Home Inspection Equipment and Tool Orders How long will it take for my order to arrive? Most orders leave our California, Texas, New York, Utah or Florida warehouses within 24 to 48 hours. If your order is delayed, a representative will contact you with an estimated ship date. Orders shipping from our warehouse and the factory are taking approximately 1-2 weeks to deliver. Please note: A business day does not include Saturdays, Sundays, or holidays. Business days are the service days Monday through Friday, excluding holidays. Example: You ship a package on Monday that takes 2 business days to arrive. You do not count the day you ship as a business day, so your package would arrive on Wednesday, the second business day after the ship date. Please note that we are not responsible for shipment delays due to events beyond our control, or damaged/missing items not reported within 24 hours of receipt of shipment. Will you special order a product not advertised on your site? Yes. Our manufacturers have literally thousands of products not yet available for purchase on our site. Just send us an email with details of what other products you would like to order. What if I want to return a product purchased? Unused products may be returned within 30 days of purchase for a refund, minus shipping and handling. All boxes, packaging materials, and accessories must be in new, re-sellable condition or a fee equal to the cost of the damaged item(s) will be deducted from the refunded amount. Be sure to ship any returned item in a box other than the display box of the item. Used or damaged equipment may not be returned. No credit will be issued for damaged or missing items not reported within 24 hours of receipt of shipment. If returning a product, please contact us BEFORE sending it back to get a Return Authorization number. Then include a detailed explanation regarding the reason for return. In addition, clearly mark the outside of the shipping container with the RA# that you receive from us before shipping back your product. Note: Ladders and special ordered products and reports may not be returned after purchase. Home Inspection Tools are not eligible for Coupon Code discounts. | 
