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Dear George: I carry a Palm Vx. I also carry a cell phone, pager and sometimes a notebook computer. I feel loaded down with accessories. Each one performs needed functions. Why doesn't someone combine them into one device?-- Loaded Down

Dear Loaded Down: Sprint PCS has released such a device. It combines a Palm Handheld, Kyocera model 6035 CDMA digital wireless phone, and access to the Internet. To obtain more information, press here.

Dear George: Last year you helped me import a contact database to Outlook. I've recently received an email notice from the database vender. It tells me an updated list is available. I want to update my contacts list but I don't recall the format of the database. To make matters worse, I've lost or misplaced the disk they sent me the last time. I looked at the list of available formats from the list vendor. It didn't help. None of them seemed familiar. Can you help? -- Lost

Dear Lost: Your list vendor shipped the disk in Microsoft Excel 97 format. If you are running a later version of Outlook, it can also read those Excel data files.

After completing your import, you might want to consider adding one additional contact. You will name that contact as your list vendor. Include vendor's name, telephone number and other pertinent data. Under the General tab, beneath Address, is a large area for notes and comments. Enter the contact list format, date last purchased and cost.

Dear George: My "Help" window in MS Office 2000 doesn't display the contents. It is the same for Microsoft Word, Outlook and Excel. I can enter a search. The search returns topics. But when I click on a topic, nothing happens. I don't recall doing anything in an Office application that should wipe out my Help files. Do you have any suggestions for me? -- Asking

Dear Asking: The most likely cause of your problem is one of your Office programs has been focused on a drive that is no longer available. This can occur, rather mysteriously, if you opened or closed a file on a floppy disk then removed the disk from the drive (usually drive a:). Another reason might be if you accessed a floppy disk using either the Open or Save As command, clicked Cancel and then removed the floppy disk from the drive.

Yet another cause might be if you were connected to a network drive, then disconnected after you opened or closed a file, or if that network drive became unavailable due to a network outage or a momentary disruption. Microsoft has confirmed this to be a problem in Microsoft Office 2000, Microsoft Access 2000, Microsoft Excel 2000, and Microsoft Word 2000.

The workaround is to change the "focus" of the Office program to an available drive. Open an Office program in which you have experienced the "help" problem. Click "Open" on the file menu, and then click "Cancel." You may or may not have to do this with each of the Office programs. Re-boot your computer and then check out the Help function in the Office application. For more information, press here.

Dear George: I used your keyboard shortcut. It works! Now I just enter the name of a Web site then press Ctrl + Enter. The "https://www" and the ".com" are automatically added before and after the site's name. Do you know if there is a keyboard shortcut that will enable me to display the "Start" menu? I have a keyboard at home that doesn't have the little "Windows" key that will do it for me. If I could display the Start menu with a keystroke, that would save me time having to use the mouse.-- Time Saver

Dear Time Saver: If you are using Windows 98, press and hold down the CTRL key then press the Esc key (Ctrl + Esc).

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